![]() ![]() Set up an autorenew for your monthly pass When your card is tapped on the farebox and the stored value is added to your card, you'll hear a special tone. ![]() Confirm the details of the autoload and your credit card information.For Type of Purchase, select "Autoload".Select the amount of stored value that you want to add to your card each time.Select the card you want to apply the autoload to and click "Add pass/value".You must have a credit card saved to your account to set up an autoload. Your card will automatically be topped up when the stored value on your card drops below $10. At the bottom of the page, click "Change credit card information".Click "Edit your account/payment info".You'll need to have a credit card saved to your account to set up an autoload of stored value or autorenewal of your monthly pass. You can keep your credit card information on file to make it quicker to purchase fare products. Note that day passes cannot currently be loaded online. Why does it take 24-48 hours? See FAQ #15. You'll hear a special tone when your card is updated. You are responsible for paying any fares during this time period. After 24-48 hours have passed, products will appear on your card the next time it is tapped on a farebox. Note: It may take up to 24-48 hours for your fare products to appear on your card. To pay with your credit card, enter your credit card information, confirm your order and accept the terms and conditions.The maximum amount of stored value your card can hold is $100. From the dropdown menu, select the pass or stored value amount that you would like to add.Select the card you wish to add products to.At the bottom of the page, click "Print receipt".To print a receipt, select the transaction you wish to print a receipt for.Your card balance will now show up on the Welcome screen.Ĭheck your card balance and history, and print receipts Select the card you wish to make your default.To change your default card, click on "Manage card".Setting a default card will display the card's balance on the home page. Set a default card and see your balance on the home page You can name your card, or change the name of a card. If your card was registered for you by customer service staff, it will not have a name. Your card is now registered to your account. Read and accept the terms and conditions and privacy policy.Create a password and enter responses to 3 security questions.Enter your name and contact information.Give the card a name, so you can easily identify it if you have multiple cards.Enter the serial number on the back of your card.This protects your card if it is lost or stolen. If you have a regular EasyGO fare card, you can register your card by creating an online account. You are responsible for paying any fares during this time period. You'll hear a special tone when your card is updated. After 24-48 hours have passed, products will appear on your card the next time it is tapped on a farebox. It may take up to 24-48 hours for your transaction to complete. To pay using credit card, prepaid Visa, Visa debit or Debit MC, choose “Credit card”, enter card information and click “Pay with your credit card”. If your financial institution offers Interac Online, choose “debit card” and click "Pay with your debit card" and follow the steps. If you don’t see your financial institution listed, choose a different method of payment.Confirm your order, billing information and read and accept the terms and conditions.Select your payment method and enter your credit or debit information.Select the pass and/or the amount of stored value you want to add.If you choose not to register your card, you can add fare products to it without an account. Managing your card Load your card without an account If you are reporting a transaction error, we will investigate and get back to you within two business days. If you experience an issue with the My EasyGO website, please report it using the online form. Go to regionofwaterloo.ca/subscribe, enter your information, scroll down to e-newsletters and select "GRT Fare Card." Reporting issues Sign up to be notified via email when there are important updates or changes to the fare card system. Here are some common issues with the fare card website and how to resolve them: Troubleshooting issues with the fare card website Updates Follow the steps on the card to set up your account. The card that customer service staff gave you has your login information and temporary password. Regular EasyGO fare cards: Launch the My EasyGO website and follow the steps below to create an account.Ĭards for special fare programs: Your card was registered at customer service when it was issued. You can load your card online without an account, or you can set up a My EasyGO web account. ![]()
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